Privacy policy
What we collect, why we collect it, and who we share it with.
Last updated November 12, 2026
What we collect
- Account details: your name, email address, phone number and password. Passwords are stored in hashed form, so we cannot read them.
- Your brief: your product name and link, the screenshots and clips you upload, your format and voiceover choices, any script, reference links and notes.
- Payment details: payments are handled by Whop. We receive a payment reference, the amount and the email used at checkout. We never see or store your card number.
- Technical data: a login cookie that keeps you signed in, and standard server logs such as IP address and browser type.
How we use it
- To create your account and keep it secure.
- To make and deliver your video, and any revision you request.
- To contact you about your order by email, phone or text message.
- To keep records we are required to keep, and to prevent fraud and misuse.
We do not sell your personal information, and we do not send marketing texts or emails unless you have agreed to receive them.
Who we share it with
Only the service providers we need to run 24hours:
- Cloudflare hosts the site and stores your account, brief and files.
- Whop processes payments.
- ElevenLabs generates voiceovers and music. If you choose a voiceover, we send it the script and your chosen voice. For music, we send a short description of the style.
- Google Fonts serves the typeface used on the site, which involves your browser contacting Google.
These providers may process information outside Canada, including in the United States. We may also disclose information if the law requires it.
Cookies
We use one essential cookie to keep you logged in. We do not currently use advertising or analytics cookies. If that changes, we will update this page.
How long we keep it
We keep your account, brief and video while your account is open so you can come back to them. If you ask us to delete your account, we delete your details and files within 30 days, except records we must keep by law, such as payment records.
Your choices and rights
You can ask for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Email [email protected] and we will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada or your local privacy regulator.
Security
The site is served over an encrypted connection, passwords are hashed, and your files can only be opened from your account or by us. No system is perfectly secure, so please use a strong, unique password.
Children
24hours is for businesses and adults. We do not knowingly collect information from anyone under 18.
Changes
If we change this policy we will post the new version here and update the date at the top.
Contact
Email [email protected].